Parties & Scope of Services

Consultant - LettingGo Lab (“Consultant”, “I”, “me”, or “my”) is an independent consultancy organized under the laws of the State of Arizona, with its principal business mailing address at 1000 N Beeline Hwy, #1007, Payson AZ, 85541.

Client - Any natural person or legal entity (“Client”, “you”, or “your”) that accesses the website lettinggolab.love (the “Site”) and/or engages the Consultant for professional services.

Services - The Consultant provides advisory and strategic services primarily through one videoconferencing session. No separate written deliverables are supplied unless the parties expressly agree in writing prior to the session and execute a Statement of Work (SOW) that specifies such deliverables.

Acceptance - By accessing the Site or contracting for services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease all use of the Site and any services.

Age of Consent

Minimum Age - You must be at least the age of majority (or the age of consent) in your jurisdiction to use the Site or engage the Consultant.

Parental/Guardian Consent - If the age of majority (or the age of consent) in your jurisdiction, you may only use the Site or request services with the prior written consent of a parent or legal guardian who shall be jointly and severally liable for all obligations you incur under these Terms.

Verification - The Consultant reserves the right to request proof of age or parental consent at any time and to suspend or terminate access if such verification is not provided.

Confidentiality

Definition - “Confidential Information” means any non-public information disclosed by either party, whether oral, written, electronic, or visual, that is designated as confidential or that a reasonable person would understand to be confidential, including but not limited to business plans, financial data, client lists, and proprietary methodologies.

Obligations - Each party shall:

• (a) maintain the confidentiality of the other party’s Confidential Information using at least the same degree of care it uses for its own confidential information (but no less than reasonable care); 
  

• (b) use the Confidential Information solely for the purpose of performing its obligations under the SOW; and 
  

• (c) not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except to employees, contractors, or advisors who need to know and are bound by comparable confidentiality obligations.
  

Exceptions - Confidential Information does not include information that: (i) is or becomes publicly known through no breach of these Terms; (ii) was already known to the receiving party at the time of disclosure; (iii) is independently developed without reference to the Confidential Information; or (iv) is required to be disclosed by law, court order, or governmental authority, provided the disclosing party gives prompt written notice and cooperates to limit the scope of such disclosure.

Survival - The confidentiality obligations survive termination of the relationship for a period of five (5) years.

Dispute Resolution

Negotiation - In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the parties shall first attempt in good faith to resolve the matter through informal negotiations.

Mediation - If the dispute is not resolved within 15 business days, the parties shall submit the dispute to non-binding mediation administered by the American Arbitration Association (AAA) under its Mediation Rules.

Arbitration - If mediation fails, the dispute shall be finally resolved by binding arbitration administered by the AAA under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Gila County, Arizona, in the English language. The arbitrator’s award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

Governing Law - These Terms and any dispute arising hereunder shall be governed by Arizona law, without regard to its conflict of laws principles.

Injunctive Relief - Notwithstanding the foregoing, either party may seek provisional or injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

Force Majeure

Definition - “Force Majeure Event” means any event beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, pandemics, or internet service failures.

Effect - If a Force Majeure Event prevents either party from performing its obligations under the SOW, the affected party shall be exempted from liability for the duration of the event, provided it:

• promptly notifies the other party in writing of the occurrence; and 
  

• uses commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.
  

Termination for Extended Force Majeure - If a Force Majeure Event continues for thirty (30) consecutive days, either party may terminate the SOW without liability, except for accrued fees for services performed before the event.

Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws principles. Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Gila County, Arizona. You hereby consent to personal jurisdiction and venue in such courts.

Note: Under GDPR, CCPA, CPRA, and CalOPPA, a physical business address and a valid email contact are required for compliance. The address provided herein (1000 N Beeline Hwy #1007, Payson AZ 85541) is a business mailbox/virtual address used for public disclosure and correspondence. 

Harassment / Bullying

Zero Tolerance Policy - The Consultant maintains a strict zero tolerance policy toward any form of harassment, intimidation, bullying, discrimination, or abusive conduct directed at the Consultant, contractors, or other Clients.

Prohibited Conduct - Harassment includes, but is not limited to, verbal, written, electronic, or physical actions that are:

• based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any protected characteristic;
  

• threatening, hateful, or intended to cause emotional distress; or 
  

• any conduct that creates a hostile or unsafe environment, including “flashing” or indecent exposure during a videoconferencing session.
  

Additionally, the following are prohibited:

• Transmitting any material that is defamatory, obscene, harassing, infringing, or otherwise unlawful; and 
  

• Content sent via email, the Google Meet™ video conferencing system, the Google Chat™ communications tool or the Google Drive™ online storage system that falls within the harassment definitions above.
  

Consequences - If the Consultant determines, in its sole discretion, that you have engaged in prohibited conduct, the Consultant may immediately suspend or terminate all services, revoke access to the Site, report the conduct to law enforcement, and pursue any available legal remedies, including injunctive relief and damages. No refund of already paid fees will be provided if a session is terminated due to bullying or harassing behavior.

Indemnification

Client Indemnity - you agree to indemnify, defend, and hold harmless the Consultant, its officers, directors, employees, agents, and affiliates (collectively, the “Indemnified Parties”) from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• your breach of these Terms; 
  

• any violation of applicable law, regulation, or third-party right (including intellectual property rights) by you; or 
  

• any claim that your content, data, or conduct caused injury to a third party
  

Third Party Data Breach Indemnity - You further agree to indemnify the Consultant and the Site for any data breach, security incident, or misconduct by third-party services (e.g., email providers, videoconferencing platforms) that is outside the Consultant’s reasonable control, including but not limited to:

• a break-in at the Consultant’s home or office that results in theft of encrypted files; or 
  

• a cyberattack on a third-party platform that the Consultant cannot reasonably prevent
  

Consultant Indemnity - The Consultant shall indemnify, defend, and hold harmless the Client from any claim that the Consultant’s services infringe a valid United States patent, copyright, trademark, or trade secret, provided the Client:

• promptly notifies the Consultant in writing of the claim; 
  

• gives the Consultant sole control of the defense and settlement; and 
  

• provides reasonable cooperation
  

Survival - Indemnification obligations survive termination of the relationship.

Limitation of Liability / No Warranties

No Warranty - THE CONSULTANT PROVIDES ALL SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.

Limitation of Liability - TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CONSULTANT’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE FEES PAID BY YOU TO THE CONSULTANT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Exclusions - THE CONSULTANT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Statutory Rights - Nothing in this Section limits any liability that cannot be excluded or limited under Arizona law (e.g., ARS § 44960.01) or any other applicable jurisdiction.

Income Hardship Discount Policy - The Consultant offers a twenty percent (20%) total discount on the hourly rate to clients experiencing income hardship. Income hardship is defined as a sustained and significant loss of income (not a temporary job transition or minor reduction). The discount applies to all sessions booked within twelve (12) months from the termination date of employment, regardless of whether the termination is by the employer or the client.

Proof of termination must be provided, such as an official letter or statement from the employer, including the client’s name and termination date, or other official documentation demonstrating termination of significant income/support. Discounts are applied at the Consultant’s discretion on a case‑by‑case basis and only after receipt of the required documentation.

The discount is twenty percent (20%) off the total fee for all sessions booked within the twelve months starting from the termination date. The discount does not apply to any fees incurred prior to the termination date.
The Consultant reserves the right to deny the discount if the documentation is insufficient or if the circumstances do not meet the definition of income hardship.

Termination

Termination for Cause - Either party may terminate the SOW or any ongoing services immediately upon written notice if the other party:

• materially breaches any provision of these Terms or the SOW and fails to cure such breach within ten (10) business days after receipt of written notice; or 
  

• becomes insolvent, files for bankruptcy, or makes an assignment for the benefit of creditors
  

Termination for Convenience - The Client may terminate any SOW for convenience upon thirty (30) days’ written notice; the Client shall remain liable for all fees earned up to the effective termination date and for any non-cancellable expenses incurred by the Consultant.

Effect of Termination - Upon termination:

• All outstanding fees become immediately due and payable; 
  

• The Consultant shall return or destroy Client Confidential Information in accordance with Section 3; 
  

• Any licenses granted to the Client under these Terms shall immediately cease; and 
  

• The sections listed herein on Confidentiality, Indemnification), Limitation of Liability / No Warranties, Dispute Resolution, Severability, Entire Agreement, and this section on Termination shall survive.
  

Terms of Use
(Acceptable Use, Prohibited Activities, Account Responsibilities)

Acceptable Use - You may use the Site only for lawful purposes and in accordance with these Terms. Prohibited activities include, without limitation:

• Unauthorized access, hacking, or interference with the Site’s security or functionality; 
  

• Transmitting any material that is defamatory, obscene, harassing, infringing, or otherwise unlawful (including content sent via email, the Google Meet™ video conferencing system, the Google Chat™ communications tool or the Google Drive™ online storage system that falls within the harassment definitions in the section on Harassment / Bullying)
  

• Using the Site to solicit, advertise, or sell products or services without the Consultant’s prior written consent; 
  

• Collecting or harvesting personal data of other users without consent; and 
  

• Engaging in any activity that could damage, disable, overburden, or impair the Site
  

Monitoring & Enforcement - The Consultant reserves the right, but not the obligation, to monitor information sent to Consultancy, investigate suspected violations of these terms, and take any appropriate action, including suspension or termination of services, removal of sent content, and reporting to law enforcement. 

Intellectual Property Ownership - All content, software, and materials provided by the Consultant on the Site remain the Consultant’s exclusive property, unless expressly licensed to you in writing. 

Third Party Services & Trademarks

Use of Third Party Tools - The Site may contain links to, or integrate with, third-party software, platforms, or services (e.g., scheduling, videoconferencing, payment processors). You acknowledge that the Consultant is not responsible for the availability, accuracy, or content of any such third-party services.

Third Party Terms - Your use of any third party service is governed solely by the applicable third-party terms of service and privacy policies. The Consultant makes no warranties regarding the performance or security of those services.

Trademarks - All trademarks, service marks, logos, and trade names displayed on the Site that are owned by the Consultant or third parties are the property of their respective owners. You may not use, reproduce, or modify any trademark without the prior written consent of the owner.

Privacy & Data Protection (GDPR, CCPA, CalOPPA)

Data Controller - The Consultant acts as a data controller for personal data collected from Users in the United States, the European Economic Area (EEA), and California.

GDPR Compliance - For EEA residents, the Consultant strives to processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679. You have the right to access, rectify, erase, restrict, object, and request data portability. Requests may be submitted via the Contact Me form.

CCPA & CPRA Compliance - For California residents, the Consultant strives to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You may:

• Request disclosure of the categories of personal information we collect, the sources, purposes, and third-party disclosures;
  

• Request deletion of your personal information, subject to lawful exceptions; 
  

• Opt out of the sale or sharing of your personal information (automatically satisfied as client personal information is not sold, see Privacy Policy for more details); and 
  

• Contact the Consultant concerning “Do Not Sell My Personal Information” inquiries using the Contact Me form or the email address provided by the Consultant from any direct correspondence or auto-generated confirmation/reminder email
  

CalOPPA Disclosure - In accordance with the California Online Privacy Protection Act (CalOPPA), the Consultant’s privacy policy (linked at the bottom of every page) discloses: 

• The categories of personal information collected; 
  

• The categories of third parties with whom the information is shared; 
  

• The process for users to review and request changes to their information; 
  

• The method for notifying users of material changes to the privacy policy; and 
  

• The effective date of the policy
  

Data Security - The Consultant implements administrative, technical, and physical safeguards consistent with industry standards (e.g., encryption in transit and at rest, access controls, regular security assessments).

International Transfers - If personal data is transferred outside the EEA, the Consultant relies on Standard Contractual Clauses or other lawful mechanisms to ensure an adequate level of protection.

Retention - Personal data is retained only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or as otherwise required by law. 

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be reformed to the minimum extent necessary to reflect the parties’ original intent. 

Entire Agreement

These Terms, together with any SOW, proposal, or other written agreement referenced herein, constitute the entire agreement between the parties concerning the subject matter and supersede all prior or contemporaneous oral or written communications, representations, or agreements. 

Contact Information

LettingGo Lab

Attn: Legal / Terms of Service
: Contact Me form
Mailing Address:
1000 N Beeline Hwy #1007

Payson, AZ 85541

For privacy-related inquiries, please contact through the Contact Me form

By using the Site or engaging the Consultant’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.